Why Buy From Us?
30 Day Money Back Guarantee!!! When shopping on Zicazi.com we want you to feel confident when purchasing any of our products. We understand that some people like to be able to touch and feel products before buying and that's why we introduced the 30 Day Money Back Guarantee.
Customer satisfaction is our number one priority. If for any reason you are not 100% satisfied with your purchase, you can return any item (in its original condition) within 30 days of the item purchase, for a full refund or exchange - no questions asked! (Please note that shipping charges are non-refundable. The buyer pays return shipping, and the product must be returned in the original packaging). Change of minds must be made within 7 days of item receipt, items must be undamaged, unworn and in original packaging. If items are received back damaged due to incorrect packaging, no refunds or replacements will be offered.
- All of our Rugs are the highest premium quality, imported from all over the world. We also back our high-quality rugs with a 12-month warranty.
- Shipping is FREE!!! and always will be, no matter the size of your purchase.
- We are a 100% Australian Owned Business
- Our unique business model enables us to pass on significant savings to our members.
- Our large customer base ensures that we can buy in bulk and negotiate the best prices.
- We buy directly from the brands and sell directly to our members.
- We have very efficient option systems to cut all unnecessary costs with a quick turnaround to minimise overheads.
- Our buyers have years of experience in the Rug industry. We know our products and we work closely with our brand suppliers to ensure the best prices for all concerned.
- Most of our customers are referred to us by existing customers. We provide excellent products and superior customer service which means satisfied customers, word-of-mouth recommendations and minimal online-marketing costs. We value our customers and follow up on post-sales needs.